A Year to Forget
ATCM Annual Review for 2020
As 2019 drew to a close, a joint meeting of the Board of Directors and Advisory Council agreed three core themes for ATCM to focus on for it's members:
- The Industrial Revolution
- The Social Revolution
- The Climate Emergency
Before the year had even begun, rumours of a mystery illness circulating in the City of Wuhan in China would prove to be the greatest crisis for high streets in a generation, over-shadowing all other issues, devastating specific sectors and forcing change globally.
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2020 is not the year we expected it to be. The Coronavirus Crisis has led to the biggest shake up in ATCM’s delivery of membership services in years.
The speed with which we have had to change has been challenging. With the disruption likely to continue into 2021, it is important that we pause to reflect on the support we have offered, what we have got right, and what we can do better.
Honest feedback is welcome. Without it, we cannot meet our aspirations to ensure members are extremely satisfied with the level of service they receive.
To access the 2020 Membership Survey, click here.